FAQs

 

How It Works
How do I prevent my mop from leaking?
Watch this video to learn how to troubleshoot and fix a leaky Casabella Infuse Spray Mop using these easy steps: 1. Pull the bottle straight out of the mop base, do not twist or turn it. 2. Find the small white cap & screw it on tight. ...
The sprayer isn't spraying – how do I fix it?
Watch this video to learn how to troubleshoot and fix a Casabella Infuse Mop that isn't spraying using these easy steps, 1. Double-check that the mop poles are securely in place, with the white tabs clicked through the metal hole. Otherwise, the trigger...
Can I fill water above the fill line?
No, doing this will prevent the cleaning concentrate from releasing properly.
Is the Spray Mop battery powered?
No, it is battery free. Powered by you.
The cleaning concentrate cartridge is stuck – how do I get it out?
If the cartridge doesn't easily slide out use a pair of pliers or tweezers to get a better grip. 
The concentrate is not infusing – what do I do?
First step would be to screw the cap on a little tighter while pushing down to help engage the infusion process. If you hear a click, the infusion should happen! Also, another tip would be to shake it to help speed the process up.
How do I wash the mop head?
The mop head is microfiber and machine washable. We recommend washing it in cool or warm water with a mild detergent and then air drying. NEVER place microfiber in the dryer on any heat-based cycle as the heat will break down the fibers of the pad and...
What surfaces can I use Infuse on?
You can use Infuse on almost every surface in your home, but if you are iffy on a surface we always suggest testing a small portion of the surface before going all-in on it. You can find a list of surfaces each formula is compatible with under the "...
What temperature does the water need to be?
Infuse will work in hot, warm or cool water! Just avoid extremely cold water, as it will take longer for the infusion process to complete.
How do I get the bottle out of the spray mop?
Grab the mop pole with one hand, and use your other hand to grab the bottle and pull up to release from the mop itself. To avoid any pinching of fingers, grab right below the grey lid of the bottle itself, then pull up and the bottle will release from...
How often do I need to refill my bottle?
It depends on how much you clean! No matter how fast you clean, always keep the empty cartridge in the bottle until the bottle is completely depleted. It is not recommended to infuse multiple cartridges into the same bottle without finishing the contents...
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Product Info
What materials are the mop & spray bottle made of?
Made from extremely durable materials, Infuse products were designed with reusability in mind. Spray Bottles are made from: Head & Trigger: ABSNozzle: PPBottle: PETStraw: PE Spray Mops are made from: Handle Core: ABSHandle: TPRTrigger: ABSBottle...
Do you test on animals?
We don't test on animals ever. Infuse is a Leaping Bunny Certified cleaning product. To learn more about Leaping Bunny Visit www.leapingbunny.org
Are your cleaning liquids biodegradable?
Yes, the surfactants in our cleaning concentrates are biodegradable and break down quickly into non-polluting compounds.
Where are Infuse products made?
Our Cleaning Concentrates are made in USA. Our Spray Bottles, Mops, Caddy, Cloths are made in China.
Are Infuse products BPA free?
Yes, Infuse is a Prop 65 compliant cleaning system and completely free from BPA.
What is the pH scale for Infuse cleaning solutions?
The pH of each of our formulas is shown below: Hardwood Floor Formula (mixed) is 6.5 - 8.0 Multi-surface Floor Formula (mixed) is 6.5 - 8.0 All Purpose Surface Cleaner (mixed) is 9.0 - 11.0 Bathroom Surface Cleaner (mixed) is 1.1 - 2.5 Glass &...
Are your products disinfecting?
No, we don't use antibacterial agents or traditional disinfecting ingredients like bleach or ammonia.
How many ounces of cleaner does one Infuse concentrate make?
24 oz. for All Purpose, Glass, & Bath formulas. 26 oz. for Hardwood and Multi-surface floor formulas.
Can I use Infuse products if I have a soy or nut allergy?
Yes, our products are formulated without any soy or nut products or by-products.
What is the difference between the hardwood and multi-surface floor cleaning formulas?
Multi-Surface Floor Cleaner: Contains a solvent (Brand Name: Eastman Omnia Solvent), which the Hardwood Floor does not. Has a slightly higher performance than the Hardwood because it must perform on a variety of floor surfaces, which are more resilient...
Do Infuse products come with a warranty?
The mop is built with a limited lifetime warranty. If your mop breaks within 5 years of purchase, we will replace it. Just be sure to supply us with the proof of purchase date and email us at help@infuseclean.com The spray bottle is built with a limited...
Is the cleaning concentrate cartridge recyclable?
No, not at this time. Due to the size requirements of most municipal recycling facilities for all #5 plastic products. However, we are actively working on an alternative solution to reduce our environmental footprint. Sign up here to stay in the loop...
Where can I find your ingredients?
You can find a list of ingredients for each formula under the "Ingredients" section on each product page.
Where can I find your Safety Data Sheets (SDS)?
Download All Purpose Lavender Lemon Cleaner Sheet Here Download All Purpose Meyer Lemon Cleaner Sheet Here Download Bathroom Eucalyptus Mint Cleaner Sheet Here Download Bathroom Lavender Lemon Cleaner Sheet Here Download Glass & Window Sheet Here...
Can I use the spray bottle for all formulas/fragrances?
Yes, absolutely. Infuse cleaning concentrates will work in any Infuse refillable bottle.
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Order Info
Can I get free shipping?
All orders over $34.99 and cleaning concentrate refill subscriptions are eligible for free shipping.
How do I cancel or pause my subscription?
Log in to your account, go to the account dashboard, click “My Subscriptions” in the sidebar, find the subscription you wish to cancel, then click the “View” button of the row. After being redirect to the subscription page, click “Cancel” or "Pause" ...
How do I change my refill subscription frequency?
Simply, cancel your current subscription and create a new one. To cancel your subscription, log in to your account, go to the account dashboard, click “My Subscriptions” in the sidebar, find the subscription you wish to cancel, then click the “View” ...
How do I change my address?
Log in to your account, go to the account dashboard, click “My Subscriptions” in the sidebar, find the subscription you wish to adjust, then click the “Edit” button of the row. After being redirect to the subscription page, click “Edit” in the top right...
Can I purchase Infuse in stores?
Yes! You can find Infuse Spray Bottles, Spray Mops, Microfiber Cloths and Cleaning Concentrates all exclusively at Target stores.
How long will it take to get my order?
We typically ship 2 - 3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 7 - 10 business days.
I bought Infuse at Target and need to return, should I go to the store, or can I return directly to you?
If you purchased Infuse at Target you will need to return your item directly to Target. To see Target's return policy please visit Target.com
What is your return policy?
We offer a 60-day 100% satisfaction guarantee with proof of purchase. If for any reason, you're not happy with your purchase contact us at help@infuseclean.com or 1-800-493-2205 and we'll do everything we can to make it right. Items purchased from a...
Do you ship Internationally?
No, Infuse products are currently only available in the United States.
What will my order ship in?
Orders will be shipped in 100% recyclable cardboard.
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What Clients Say

Rating
100%
This cleans so much better than any of the other reusable mops, great for a quick swipe over pet trampled tile! Makes the whole house smell clean and fresh!
- Melissa
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Rating
100%
I am loving the Infuse products. We use them at my vacation rental and in my home. I love having less waste and being able to store lots of backups without taking up too much space.
- Jacqueline
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